Refund policy
Effective Date: 23-11-29
At Hillman Reid, we want you to have a hassle-free shopping experience. Our return policy for retail consumers is designed to be straightforward and transparent. Please review the following guidelines:
- **Return Automation:**
- Retail customers can automate returns conveniently through their user accounts on our website.
- **Return Period:**
- Returns are accepted within 30 days from the date of purchase.
- **Return Shipping:**
- Customers are responsible for providing return shipping.
- **Restocking Fee:**
- A 25% restocking fee will be applied to all eligible returns.
- **Final Sale Items:**
- The following items are considered final sale and cannot be returned:
- Discounted items
**Wholesale Consumer Return Policy:**
For our valued wholesale consumers, please note the following policies:
- **All Sales Final:**
- All sales to wholesale consumers are final. No returns or exchanges are accepted.
- **Damaged Products During Shipping:**
- Replacements for products damaged during shipping will be arranged as per the carrier's insurance coverage.
**Return Process:**
For retail consumers:
- **Initiate Return:**
- To initiate a return, log in to your user account.
- Select the order you want to return.
- Request Return.
- **Return Authorization:**
- Await return authorization and instructions from our customer support team.
- **Condition of Returned Items:**
- Returned items must be in their original condition, including all tags and packaging.
- **Refund Process:**
- Refunds for retail customers will be processed after the product is received and inspected, with the restocking fee deducted.
- For wholesale consumers, replacements for damaged products will be arranged as per the carrier's insurance coverage.
**Contact Information:**
- For return authorization or assistance, contact our customer support team at support@hillmanreid.com or call 1.888.210.3996.
Thank you for choosing Hillman Reid. We appreciate your understanding and cooperation with our return policies. If you have any questions, feel free to contact our customer support team.
Sincerely,
Hillman Reid Premium Skin and Hair Care Inc.
2709 Rena Rd. | Mississauga ON L4T 3K1
Toll Free: 1.888.210.3996