Sample Refund Policy

Usage Disclaimer – Last Edit November 13, 2020

Policy references are not legal advice, and by using information provided (or part thereof) you agree to this disclaimer.

Hillman Reid Hair and Skin Care Inc. (HR) provides information intended to be used as a general guide for merchants to help them structure best practices for communicating to their customers, but this information does not constitute legal advice, and HR accepts no responsibility of any events that may occur as a result of this information being used by a merchant.

Use of (or part thereof) on a merchant’s platform should only be undertaken only after a merchant has reviewed and modified the policy to reflect their business policies, in addition to being reviewed by a licensed legal practitioner in your local jurisdiction.


For your reference, a refund policy may be structured as follows:
While we hope that you are always satisfied with your (ADD BUSINESS NAME) purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date
for a refund.
• Merchandise must be in its original, unopened, and unused
condition.
• We regret that we do not refund original shipping costs
with the return.
• Please mail your (ADD BUSINESS NAME) return to:
(ADD YOUR MAILING ADDRESS)
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on (ADD BUSINESS WEBSITE) may be accepted for a return. Items purchased from (ADD BUSINESS WEBSITE) cannot be returned or exchanged at retailers that sell (ADD BUSINESS NAME) products.
Please contact customer service with any questions by email at (ADD CUSTOMER SERVICE EMAIL) or by phone at (ADD BUSINESS CONTACT NUMBER) (M-F 9AM-6PM
(INSERT TIME ZONE))
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