Frequently Asked Questions
When you receive an order from your customer, we receive the same order. Billing for your order will be processed through the card (or PayPal account) that you have on file. Alternatively you can add money to a wallet (within your account profile in the HR app - not available on Beardsy) to have orders flow quickly.
No. Generally we do not offer payment terms unless we have been in a successful relationship with a long history of successful order placement.
Yes. We can formulate an invoice payable by many standard methods. Contact us for help with this.
Yes. We do a large number of custom logos on combs. Our combs are bench-made with an etched design or pattern applied. Contact us for help making these additions to your store and our design team will work some real magic for you.
No. We ship the products in plain packaging but do offer upgrades to stamp your logo or add a sticker to them to brand them for you.
The HR app is best for full customization and the Beardsy app allows quick upload of products with a logo. Visit here for a full breakdown on how the two apps can serve you best.
Pricing through the apps will remain as listed but are subject to change. For further discounts we offer wholesale pricing. Contact for access if you need this ability.
Each of our retailer plans add extra service to help you build your brand reputation.
These options include the follwing:
Option 1 – $1.99 Monthly Fee (7 day free trial)
• Templates Supplied for Label Design by Reseller (Adobe Illustrator)
• Option to have Hillman Reid create label designs ($100USD Flat Rate)
• Fully Customized Front & Back Labels
• Initial Product Setup by HR (Upload Product Images with Reseller Label
• Scent Name Rebranding (If required)
Option 2 – $9.99 Monthly Fee
• Everything in Option 1 Plus:
• Inclusions (Customer supplied stickers, wrapping paper etc. placed within
Option 3 – $20 Monthly Fee
Everything in Option 1 + 2 Plus:
• Maintenance (Minor Label Design Revisions, add New Products / Product
Images as required)
• High Resolution Product Images (supplied for use in advertising)
Option 4 – $25 Monthly Fee
Everything in Option 1 + 2 + 3 Plus:
• Branded Packaging (stamp or sticker supplied and applied by HR to package)
Our Beardsy app allows upload of logo's directly onto products. If you wish to carry our full line of products you will need to use our HR App which requires you, a designer or our team complete full label designs for you.
Quick upload is very common these days online but when trying to fully customize a product label, it's not that fast and easy. So you have the option of a quick solution without full customization or completely tuned machine to showcase your brand.
Yes. We can use it if the image is of great quality. Generally you will get the very best result vector based files. If your logo needs to be converted from an image to a vector and it's not easily done, we would quote a cost to you for the work.
We do it for you. We do this work for free but you need to have the label designs completed or have us do it for you for a flat fee. If you're willing to invest in label design, then you're serious and we're willing to extend costs to help you implement our products and service.
You can download label templates here.
Vector Graphics are points used to create shapes, lines, and curves. A Raster Graphic contains individual pixels of information to form an image in a picture while a Vector Graphic contains points that enclose the shape. Software uses mathematically defined areas to fill in the missing information.
Most popular file formats for Vector Graphics are:
HR spends approx. 8-12hrs completing full label sets for products. When you place your order for label design you secure a position in line to have them completed and we can quote an approx. lead time to see your initial draft for review. Typically we release a first design within one week to get conversation started between you and our design team.
Yes. We bill based on the number of working hours that were required to create the label sets. This rate is quoted at $50USD per hour. The flat rate cost of $100USD does not include the release of original print files.
Yes. You can list your Company Name, State / Province and Country.
No. If we supply marketing material it will become very obvious, very quickly, that we're supplying you and many others with products they have. Imagine the same videos being posted to a social media platform just minutes apart or with the same hashtags but different company logo.
No. Using the images we supply to create your own gift sets won't allow the app to receive the order. We do have gift sets available and would like to hear from you if you have an idea for another set that we don't currently offer.
You can use 3rd party apps to offer customers incentives to bundle products together or even subscribe for automatic re-orders.
No. Changing the product SKU's will disconnect the product from the app and we won't receive the orders.
Yes. There are 3rd party apps that allow you to bundle products in your store.
Within Shopify you have an ability to display the product vendor on product listings. We have our app set to list your company name so that you can use this Shopify feature and protect your supplier information. We will receive the orders and fulfill them for you even though this section does not read Hillman Reid
You can use collaborators to give Shopify Partners access to your Shopify admin directly through their own Partner Dashboard. Collaborator permissions give Partners access to only the sections of your store that you want them to see, and don't count towards your store's staff limit.
Hillman Reid only requires access to Products and Apps to help you with installation of products or product revision when you ask us to.
Want to learn more about collaborator accounts? Visit Shopify to read more.
After our team installs your products you will want to complete the following;
- Review selling prices and complete any adjustments you wish to make
- Edit product descriptions to better suit your brand / audience
- Add products to categories or tag them as you require
- Remove Beardsy products if you're switching between our apps
- Update Product Availability to make them visible through all your sales channels
No. Our team is only permitted to upload private label branded products to ensure we don't load Bisson or HR to a site without intent.
We use American made High-Performance Gloss Polyester labels for products.
High-Performance Inkjet Gloss (HPIG) is engineered exclusively for best-in-class performance in dye- and pigment-based inkjet label printers. This synthetic is the
industry-leading high-performance gloss label for inkjet: Capturing brilliant colors,
high-resolution images, and razor-sharp text. (HPIG comes with a high-quality
About the Adhesive:
This adhesive has a versatile, general purpose permanent adhesive designed for excellent adhesion to plastics and other materials. Excellent tack keeps your labels permanently affixed to where we apply them. Adhesive meets the requirements of FDA 21 CFR 175.105 for indirect food contact.
We use American made pigment based ink on product labels.
Private / White Label
Yes. We do exactly that for 100's of online shops as well as brick and mortar stores.
Yes. But, we offer free upload of products and images so can save you time. If you decide you can add your own product images, we still need good quality print files before you begin selling products. Please contact us if you choose to do this work yourself.
Yes. Changing the product name is simple and can be done in the product listing and designed into the label. This allows you to target specific customer bases.
Yes. You're welcome to change the scent names to better suit your brand. We have a simple form you will need to supply us to complete this change.
We make all of our combs, hair, skin and beard care by hand in Canada. We use all natural products and ship from Toronto, NY or Texas. We purchase material in the USA and Canada. Our combs are made using American Stainless Steel. We don't source any finished products from overseas other than containers used for packaging.
Returns & Refunds
Generally we only accept product returns if there is a default in manufacturing. Since we produce these products by hand, we don't have this happen (not once since 2016). If there is a problem, damage to package etc., please contact us and we will work to reship a new product or refund the customer.
If you wish to receive an item back from your customer we would recommend they ship to your address. Return shipments without authorization or due to customer not collecting the product will be billed the actual cost imposed by the carrier to do so.
Yes. You can place an order using the app through your own store (and issue yourself a discount code) or if you have access to Private Label Wholesale you can place an order through our site.
No. Currently we're not manufacturing samples for inclusion or sale for customers through drop shipping.
For USA & International our shipping address is as follows:
2045 Niagara Falls Blvd STE 4
Niagara Falls, NY 14304-1675
For Canada our shipping address is as follows:
1511 Sandy Beach Road
Pickering ON L1W1Z5
We send smaller item / orders within padded manila envelopes and larger orders in kraft indestructo mailers. Our gift sets are sent in kraft indestructo mailers.
Add your logo to them, as a sticker or stamp, by upgrading our service. Ask us how!
If you have want to choose where you ship to, select from these regions within your Shopify store.
Hong Kong, SAR China
Macao, SAR China
Macedonia, Republic of
Taiwan, Republic of China
Turks and Caicos Islands
Venezuela (Bolivarian Republic)
We ship Private Label product Monday through Friday and within 1-2 business days after payment has been received.
In most major North American cities they will receive the order within 3-5 days after shipment. In the UK you can expect 7-10 days. Beyond that you can expect 2-4 weeks depending on how far and remote the receiver is.
Within the HR app (for drop shipping) we bill the following flat rates*:
Canada $5.15 USD
USA $5.15 USD
United Kingdom $10.29 USD + $5 USD per extra item
All Other Countries $20.60 USD + $5 USD per extra item
*If your customer is in a remote location that greatly exceeds the allotted cost of shipping, we will contact you to determine if you would like to bill extra for the shipment or refuse the order. Since we're applying a flat rate globally, there may be the odd instance where the costs for shipping far exceeds the total order value.
We use the following for small order / non-wholesale shipments;
USPS - USA
Canada Post - Canada
Asendia - Global
Yes. All shipments are insured. Please be sure to ask customers to photograph damage or reject acceptance of heavily damage packages.
Yes. We sell both the HR brand and Private Label in wholesale cases with a min quantity of 1, 6, 12, 24, 48, 96, 192 and 384 units. Pricing for larger quantities will be priced based on current market costs. Please contact us for access to this section of the website if you need help buying this way.
We help barber shops by adding to your level of service and building your service into a brand. We supply multiple barber shops with product that they apply to customers and aid in up sell at the counter. Furthermore, by owning a website, we can drop ship your same product to customers without you having to lift a finger. Contact so we can help you add to your revenue stream.