Wholesale FAQ
Billing
Can we pay for wholesale orders off your website?
Do you offer terms for wholesale orders?
When will I pay for my drop shipped products?
Custom Combs
Can I have the combs customized for my store?
Dropshipping
Does HR automatically fulfill orders?
If I receive an order, what will I need to do?
What is included with the HR App Retailer Plans?
Will my customers know that the products shipped from you?
Will my pricing change with increased volume?
Label Design
How do I get label designs onto the products?
How do I send you my completed label designs?
How long does it take to create my labels?
I have a home business and don't want to list my address. Options?
I have a logo, where can I upload it on the products?
I only have a picture of my logo for labels, can you use that?
I'm making my own label files, do I need one for every scent?
What is vector graphic artwork?
Marketing
Do you have marketing material for me to use on social media?
My Store
Can I change the products SKU's?
Can I create gift sets?
Can I do product bundles?
Can I do subscriptions?
Giving HR access to your store?
I have my own brand, will you also upload Bisson or HR Products?
What do I need to do once HR has installed all of my products?
Why does Shopify list my store name as Vendor?
Order Changes
Can I change an order my customer placed?
My customer wants to cancel their order, can you help?
Packaging
What type of ink do you use on labels?
What type of labels do you use on products?
What type of packages are products sent in?
Private / White Label
Can I add my own product images?
Can I change the product names?
Can I change the scent names?
Can I create products with my own brand?
Products
Where are your products made?
Returns, Exchanges + Damaged Products
I'm selling private label, what is the Damaged Products Policy?
I'm selling private label, what is the return policy?
Samples
Can I order samples?
Do you have samples I can give my customer?
Shipping
Are the shipments insured?
How long does it take to ship product?
How long will it take for my customers to receive orders?
My customer hasn't received their package, what can we do?
What are the drop shipping costs of shipments?
What carriers do you use for shipments?
What shipping address is used for drop shipping my packages?
What type of packages are products sent in?
Where can I ship to using the HR app?
Wrong shipping address, what can I do?
Taxation
Do I need to bill customers tax?
Wholesale
Can I buy in bulk or wholesale lots?
Can I purchase wholesale volumes through my store via the HR app?
I own a Barber Shop, how can you help me?
Is product pricing on the HR website what I will pay for wholesale?
What is the cost of shipping wholesale orders?
